FAQ
Short answers, straight to the point. If anything here is still unclear, that is on us — just ask.
We cannot promise that, and be careful with anyone who does — the AI companies decide their own answers. What we can do is the part that actually decides it: make your product information complete, clearly written and easy for a machine to read, aim it at the questions your products can realistically win, and show you exactly what each AI said, so you can check.
Because the big ones are already taken. When someone asks for "best running shoes", the AI picks from a handful of big review sites that have been around for a decade. But "trail running shoes for wide feet under $150" has far fewer competitors, a shopper who is ready to buy, and an answer that depends on facts only you have about your own products. Winning fifty questions like that is realistic. Beating a magazine is not.
Three things. One: a check of every product that tells you exactly why AI can or cannot use your pages, with each point traceable to a specific problem. Two: the shopper questions you should be competing for, worked out from your own products. Three: regular monitoring that tells you, question by question, whether you were linked to, just mentioned, or missed entirely — with the answer saved so you can read it yourself.
Usually 1 to 2 weeks before anything shifts in what AI says, and sometimes longer — it depends on how quickly each AI company picks your pages back up and who else is competing. But you get value on day one regardless: the product check, your score, your shopper questions and your first to-do list are all ready as soon as your products come across.
Only product and shop settings: titles, descriptions, prices, stock, product codes, brand, sizes and colours, categories, images and how many reviews there are. We never ask for or store orders, customer names, email addresses, delivery addresses, card details or your WordPress logins.
No. You approve every content change. You see the current wording next to the suggested wording, you can edit it before it goes live, and every change is saved with the old version so you can undo it from inside WordPress.
ChatGPT (OpenAI), Google Gemini and Perplexity. We ask them directly through their official channels, with web search switched on where they allow it. That is very close to what a shopper sees, but it is not a recording of someone’s screen, and we say so rather than pretending otherwise. If one of them is not working, we show it as unavailable instead of filling in a made-up number.
A mention is the AI saying your name in its answer. A link is the AI pointing the shopper at your website. Links matter more, because a link can actually send you a customer — so they count for more in your score.
No. Installing the plugin and pasting one code is the whole setup. After that it is reading suggestions written in plain English and clicking a button.
Monitoring stops at the end of the period you have paid for. We keep your data rather than deleting it, and any improvements already made to your products stay exactly as they are — they live in your shop, not in ours.